Answers before you book a delivery.

Yes. Start a conversation with AgileFlow on WhatsApp and select “Schedule a delivery”. Mochi will send you the AgileFlow online booking link, where you can submit the required pickup, delivery, item and timing details.

Yes. Use the online booking form to submit the pickup, drop-off, contact, item, service and timing details required for review.

AgileFlow reviews the route, item category, service level, pickup window and handling notes. Eligible jobs may receive a quotation and payment link, while complex requirements are reviewed manually.

A delivery request is confirmed only after AgileFlow accepts the job and any required quotation acceptance and payment have been completed. Submitting the form alone does not guarantee acceptance.

The quotation reflects the route and destination, item category, size and quantity, selected service level, timing, access requirements, waiting time and any special handling needed.

Visit the Pricing page for a clearer explanation of the main pricing factors.

AgileFlow sends the confirmed quotation or next step through WhatsApp. When payment is required before dispatch, a secure Stripe payment link is shared with the customer.

Bulky items, restricted locations, unusual handling, exact-time requirements, difficult-access buildings, large quantities, fragile items, cakes and selected food deliveries may require manual review before confirmation.

Send “2” or select “Check delivery status” in the AgileFlow WhatsApp menu. You may be asked for your booking reference and the contact number used for the booking.

Selected cakes, food and low-temperature items may be supported subject to item, packaging, temperature and route review. These requests may require manual confirmation before acceptance.

Delivery updates may include driver assignment, arrival at pickup, collection and delivery completion. The exact updates depend on the confirmed operating arrangement and available delivery records.

Yes. Use the business enquiry form and share your approximate volume, common routes, operating days, service requirements and preferred start date.

Yes. We can review how your team currently receives order and address information, then assess practical ways to reduce repeated entry using email, spreadsheets, business applications, APIs or other suitable methods.

Mochi is the workflow engine behind AgileFlow. It supports business rules, address validation, quotation steps, payment handling, customer notifications and operational status coordination.

Not as standard production connectors today. These marketplace connections are part of the future roadmap. Current integration options are assessed based on the business workflow and available system access.

Yes. Businesses can enquire about recurring delivery runs, multi-stop distribution, branch and stock transfers, returns, dedicated drivers and selected fulfilment support.

See the Business Logistics page for the available service categories.

Yes. Reply on WhatsApp or use the contact page if you need help with a new request, an existing booking reference, payment or delivery status.