Terms & Conditions

1. Service provider

AgileFlow is operated by AgileMakers Pte. Ltd. (UEN 202500633E) in Singapore.

2. Service scope and confirmation

AgileFlow provides delivery coordination, quotations, booking, dispatch support, delivery updates and related business logistics services. Some requests may be fulfilled directly, through delivery partners, subcontractors or specialist providers.

A submission is a request only. It is confirmed only after AgileFlow accepts it and any required review, quotation, verification or payment is completed.

3. Customer responsibilities

You must provide accurate contact, pickup, drop-off, item, timing, access and handling information. You must have authority to provide pickup and drop-off contact details.

You are responsible for truthful item descriptions, lawful goods and suitable packaging. You must disclose fragile, perishable, temperature-sensitive, heavy, oversized, unusually valuable or specialist goods before pickup.

4. Restricted, special-handling and higher-value goods

AgileFlow may reject, cancel or manually review illegal, dangerous, prohibited, unusually valuable, fragile, perishable, temperature-sensitive, heavy, oversized or specialist goods.

Goods valued above S$100 must be declared before pickup. AgileFlow may decline the delivery, request evidence of value, require different packaging or handling, agree to a separate written liability limit, or require the customer to arrange suitable cargo insurance.

A declared value does not by itself increase AgileFlow’s liability. Any higher limit must be expressly accepted by AgileFlow in writing before pickup.

5. Pricing and payment

Displayed prices and automated quotations apply only when the submitted information satisfies the relevant pricing rules. AgileFlow may revise or withdraw a quotation where the route, item, value, timing, access, waiting time or handling differs from the submission.

6. Timing, access and failed service

Delivery windows are estimates unless expressly agreed otherwise. Traffic, weather, building access, security procedures, contact availability, partner availability and events outside reasonable control may affect timings.

Additional charges, rescheduling or cancellation may apply for waiting time, inaccessible locations, incorrect details, unavailable contacts, failed collection or failed delivery.

7. Cancellations and refunds

Requests should be made as early as possible. Refund or credit eligibility depends on the stage of the job, costs already incurred, driver or partner dispatch, waiting time and the reason for cancellation.

8. Delivery evidence

AgileFlow may retain timestamps, status records, photographs, signatures, messages, location records and access notes where reasonably necessary to provide and evidence the service, investigate claims and handle disputes.

9. Loss or damage claims

A claim should be reported as soon as reasonably possible and no later than seven calendar days after delivery, or after the expected delivery date where goods are alleged to be lost. AgileFlow may reject a late claim where the delay materially affects its ability to investigate, subject to applicable law.

The claimant must provide the booking reference and reasonable supporting evidence, which may include purchase invoices, proof of value, photographs of the goods and packaging, repair or replacement quotations, pre-pickup condition records and other relevant information.

The claimant must take reasonable steps to reduce further loss and preserve the goods and packaging while the claim is being reviewed.

10. Standard liability limit and compensation

Where direct physical loss of or damage to goods is caused by AgileFlow’s failure to exercise reasonable care while the goods are in AgileFlow’s or its delivery partner’s custody or control, AgileFlow’s total liability for that order will, to the maximum extent permitted by law, be limited to the lowest of:

1. the reasonable documented repair cost;
2. the reasonable documented replacement value of goods of similar age and condition at the time of loss;
3. the value declared by the customer and expressly accepted by AgileFlow before pickup; or
4. S$100 per order.

AgileFlow may choose to repair, replace, reimburse or otherwise settle an accepted claim. Payment of a claim may require transfer of the damaged goods or relevant recovery rights to AgileFlow, where reasonable.

11. Excluded and consequential losses

AgileFlow will not be liable to the extent that loss, damage, deterioration or failed delivery results from inaccurate instructions, inadequate or unsuitable packaging, inherent defects, ordinary wear, leakage, spoilage, temperature variation, prohibited goods, undeclared handling needs, unavailable contacts, inaccessible premises, customer or recipient conduct, authorised unattended delivery, or events outside reasonable control.

Unless expressly agreed in writing, AgileFlow is not liable for delay alone or for indirect or consequential loss, loss of profit, revenue, opportunity, contracts, goodwill, data, business interruption, penalties imposed by third parties, sentimental value or collector value.

12. Insurance

AgileFlow’s standard service does not include automatic full-value cargo insurance. Any insurance maintained by AgileFlow is for AgileFlow’s own protection, does not increase the liability limits in these Terms and does not give the customer direct rights under an insurance policy.

Customers remain responsible for arranging suitable insurance where the value or nature of the goods requires protection beyond the standard liability limit, unless AgileFlow expressly agrees otherwise in writing.

13. Third-party services and delivery partners

AgileFlow may use payment, messaging, mapping, cloud, delivery and other providers. Those providers may have separate terms. The liability limits and exclusions in these Terms apply to claims arising from services performed through approved delivery partners or subcontractors, to the maximum extent permitted by law.

14. Personal data and communications

Personal data is handled as described in the Privacy Notice. Service-related WhatsApp, SMS, phone or email messages may be used where reasonably necessary to quote, verify, process, update or support a booking or enquiry.

Promotional messages are separate from operational communications and are subject to the choices recorded at submission and applicable Singapore requirements.

15. Intellectual property and copyright

Unless otherwise stated, the AgileFlow website, software interfaces, original text, graphics, workflow materials, documentation, pricing presentation and page design are owned by or licensed to AgileMakers Pte. Ltd.

You may access and use AgileFlow only for legitimate bookings, enquiries and business dealings with AgileFlow. You must not reproduce, republish, distribute, sell, systematically extract, commercially exploit, modify or create derivative works from AgileFlow content without prior written permission, except where permitted by law or an applicable licence.

Third-party names, trade marks, photographs, icons, fonts, software libraries and other materials remain the property of their respective owners and may be subject to separate licence terms.

AgileFlow and Mochi are brands of AgileMakers Pte. Ltd. Nothing on the website grants permission to use those names, logos or brand materials in a way that suggests endorsement, partnership or affiliation.

16. Business arrangements

Recurring routes, storage, fulfilment, reverse logistics, system integration and other business services may require a separate quotation, statement of work or written agreement. A separately signed agreement may vary these Terms for the services it expressly covers.

17. Non-excludable liability, severability and law

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

If any provision is found invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law.

These Terms are governed by Singapore law. Questions or claims may be submitted through the AgileFlow contact page or official AgileFlow Support channel.

18. Changes

AgileFlow may update these Terms when services, legal requirements, insurance arrangements or operating practices change. The version accepted through a supported booking or enquiry channel will be recorded.